The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 12 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
Privacy
I take your privacy seriously and I will only use your personal information to provide the products and services you have requested from me.
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy, Facebook, Instagram, Twitter & Paypal or any third-party services you access through those sites. You can reference Etsy, Facebook, Instagram, Twitter and Paypal’s Privacy Policies to learn more about their privacy practices.
Information I Collect
To fulfil your order, you must provide me with certain information (which you have authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
I share information with PayPal as necessary to provide you with my services and comply with my obligations under PayPal’s policies and Terms of Use.
Facebook & Instagram. Please refer to Facebook and Instagram’s policies and terms of use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, Google Cloud is Privacy Shield certified.
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 6 years.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Jade Laley, am the data controller of your personal information. If you have any questions or concerns, you may contact me at aramintaboutique@gmail.com
As all my tutus are custom made I am unable to do a returns policy on them. Please ensure you have selected the right size. Please message me for further assistance if needed.
If you select the rush order listing, please be aware that this is for my time and is non-refundable
Caring for your Tutu is easy! Your tutu will come folded so it will require a little bit of fluffing upon arrival. Remove from the package and hang right away. Start with the inside layers first and work your way out by running your fingers through the layers. Once you have worked your way pulling and fluffing through all of the layers, I recommend hanging the tutu in your bathroom and running a hot shower for 5-10 minutes so the steam can get out any creases - A steamer will also work, just be careful not to get too close. (30 seconds max)
Tutus: If you happen to spill something on your tutu, we recommend that you simply run the areas under warm or cool water and clean by hand then hang your tutu to dry. Once it’s dry just simply refluff. DO NOT wash or dry in the washing machine and dryer and DO NOT iron! Tulle is a delicate material made from 100% nylon and will melt if direct heat is placed on it, such as an iron.
Iron Transfer Tshirts and Onesies: Always wash the garment inside out in a cold, gentle wash and hang dry. Never dry the garment in the dryer. Do not use detergent to wash the garment for the first couple washes.
I use the Royal Mail to send my parcels.
According to their website estimated delivery time frames are as follows:
Europe - Delivery in 3-5 working days
The Rest of the World- Delivery in 5-7 working days*
* This means arrival at destination country NOT final delivery address
Please be aware that customs can hold up delivery of items outside these time frames
These time frames should be added on to turn around times for orders. For example: tutu turn around 1-3 weeks plus postage time 3-5 working days.
Please understand that I have no control over Royal Mail, please give yourself enough time for your item to be delivered. And if you need a delivery quickly I suggest using ‘signed for’.
CHOKING HAZARD ~
Hair accessories and other accessories are NOT toys and contain small parts PLEASE do NOT leave a baby or child unattended while wearing ANY hair accessory. Adult supervision is required. Do NOT allow your child to wear any accessory while they are sleeping.
Tutus and tutu dresses are made using a series of hand tied tulle, they are NOT toys and any child wearing a tutu or tutu dress must be supervised at all times.
Araminta Boutique cannot be held responsible or liable for any accidents.
Please be aware that colours may look different on various screens and in different lighting.
If your parcel is returned to us - through incorrect address given or delivery attempted and not rearranged/collected- we are happy to resend it to you. Please beware that you will have to pay again for postage costs and this can be arranged through PayPal.
If you are entitled to a refund, please be aware it will be minus postage costs if delivery has been attempted/it is returned to me.
Outbound shipping is non refundable outside of EU
I am unable to offer returns on tutus and tutu dresses as they are custom made to order. For orders that are eligible for return the buyer pays return postage and must be returned in new condition and unused. Outbound shipping costs are not refundable to those outside EU
Under section 34, subsection 9 of the CCR, goods must be returned in an unused and saleable condition.
If not, as per my rights I will deduct ‘X’ amount due to the value of the goods being diminished.
The value of ‘X’ can be up to the full price
of the item.
Mark your package clearly with ‘RETURN’. If you fail to so and the package incurs customs fees you are liable and any monies owed will be deducted from your refund.
Please contact me within 3 days of receiving your
Estimated delivery times after order is shipped:
Canada: 1-4 weeks
United Kingdom: 1-4 business days
North America: 1-3 weeks
Europe: 1-3 weeks
Australia, New Zealand and Oceania: 1-4 weeks
Asia Pacific: 1-4 weeks
Latin America and the Caribbean: 2-4 weeks
North Africa and the Middle East: 2-4 weeks
I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose and on the individual county’s customs
If you wish to cancel an order you have 24 hours to cancel tutus and tutu dresses. For everything else in the store the cancellation time is 12 hours.
Please check you understand the lead time of dresses/tutus.
I make all dresses in the order I receive them.
If you wish to cancel after the 12/24 hour period I will charge a 25% cancellation fee, this is to cover the diary reservation and cost of materials that have been ordered.
